Privacy policy

At HORME STORE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website hormehardware.shop or make a purchase from us. By using our services, you agree to the practices described in this policy.

1. Personal Data We Collect

  • Identity Information: your full name, billing and shipping address, email address, and phone number.
  • Payment Information: credit/debit card details, PayPal account information, or other payment method data necessary to process your transactions. Payment data is handled securely by our payment processors and is not stored directly by HORME STORE.
  • Order Information: details of the products you purchase (hardware items such as adhesives, anchors, brackets, connectors, door hardware, and laboratory supplies), order history, and communication preferences.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device information collected through cookies and similar tracking technologies.
  • Communication Data: any correspondence you send us via info@hormehardware.shop or through our website, including inquiries and customer support requests.

2. How We Use Your Personal Data

  • Order Processing and Fulfillment: to process your orders, manage payments, arrange shipping (Standard Shipping 8€, 7–14 business days via DHL/FedEx; Express Shipping 22.99€, 3–7 business days), provide order confirmations, invoices, and delivery updates.
  • Customer Support: to respond to your questions, complaints, or returns (returns accepted within 30 days, processed within 1–2 business days).
  • Marketing and Analytics: with your consent, we may send promotional emails about new hardware products, special offers, or updates. We also use data to analyze website usage, improve our product offerings, and personalize your shopping experience.
  • Legal Compliance: to comply with applicable legal obligations, such as tax and accounting requirements, and to prevent fraud or misuse of our services.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze trends, and administer the website. Cookies help us remember your preferences, understand how you interact with our site, and tailor advertising. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of hormehardware.shop.

4. Sharing Your Personal Data

We may share your personal data with trusted third parties for the purposes described above:

  • Payment Processors: to securely process your payments.
  • Shipping Carriers: DHL and FedEx for delivery of your orders.
  • IT Service Providers: hosting, data analytics, and email delivery services.
  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
  • Legal Authorities: when required by law or to protect our rights and safety.

We do not sell your personal data to third parties.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request that we correct any inaccurate or incomplete information.
  • Deletion: request that we delete your personal data, subject to legal retention requirements.
  • Objection or Restriction: object to or restrict the processing of your data in certain circumstances.
  • Data Portability: request a transfer of your data to another service provider.
  • Withdraw Consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@hormehardware.shop. We will respond to your request within the timeframes required by applicable law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. Typically, order data is retained for the duration required by tax laws (e.g., 7 years in some jurisdictions).

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. International Transfers

If you are located in the European Economic Area (EEA), your personal data may be transferred to and processed in countries outside the EEA, including the United States. We ensure such transfers are governed by Standard Contractual Clauses or other adequate safeguards.

If you are a resident of the United States, please note that your data may be stored and processed in the U.S. or other countries where we or our service providers operate.

9. Third-Party Services

Our website may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “July 22, 2026” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: info@hormehardware.shop
  • Address: HORME STORE, 229 Scott Ave, Syracuse NY 13224, United States