Shipping policy

Thank you for shopping at HORME STORE. This Shipping Policy explains how we process and deliver your orders. By placing an order with us, you agree to the terms outlined below.

Shipping Destinations

We currently ship to addresses within the following countries and regions: European Union member states, the United Kingdom, Switzerland, Norway, the United States, Canada, and Australia. For any other destination not listed, please contact us at info@hormehardware.shop before placing your order.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Orders placed after 2:00 PM (local time) will be processed on the next business day. During high-volume periods, processing may be delayed by an additional day; we will notify you if this occurs.

Shipping Methods, Costs & Estimated Delivery Times

We offer the following shipping options for all eligible destinations:

• Standard Shipping (DHL / FedEx) – €8.00 – Estimated delivery: 7–14 business days
• Express Shipping (DHL / FedEx) – €22.99 – Estimated delivery: 3–7 business days

Delivery estimates start from the date the order is shipped, not from the order date. Please note that delivery times are estimates only and are not guaranteed, especially during customs clearance or unforeseen delays.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order on our website at hormehardware.shop. Please allow up to 24 hours for tracking information to be updated.

Lost, Damaged, or Delayed Packages

If your package is lost in transit, please contact us at info@hormehardware.shop within 7 days of the estimated delivery date. We will initiate an investigation with the carrier and work to resolve the issue promptly.

• Damaged items: If your order arrives damaged, please take photos of the damaged packaging and items, and contact us within 2 business days of delivery. We will arrange a replacement or refund.
• Delayed packages: While we cannot be held responsible for delays caused by the carrier or customs, we will do our best to assist you in tracking the shipment. For Express Shipping, if a delay exceeds 5 business days beyond the estimate, please contact us for further assistance.

International Shipping – Customs, Duties & Taxes

For orders shipped to destinations outside the European Union (EU), you may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are your responsibility and are not included in the product price or shipping cost. HORME STORE has no control over these charges and cannot predict what they may be. Please check with your local customs office for more information before placing your order.

Returns & Refunds

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and in resalable condition. To initiate a return, please contact us at info@hormehardware.shop with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item, defective product). Once we receive your returned items, we will process the refund within 1–2 business days. Refunds will be issued to the original payment method. Original shipping costs are non‑refundable.

Address Accuracy & Change of Address

Please ensure that your shipping address is correct at checkout. HORME STORE is not responsible for packages delivered to an incorrect address due to an error by the customer. If you need to change your shipping address after placing the order, please contact us immediately at info@hormehardware.shop. We will do our best to accommodate the change, but we cannot guarantee modifications once the order has been processed.

Contact Us

If you have any questions about this Shipping Policy or your order, please reach out to us at info@hormehardware.shop or write to us at 229 Scott Ave, Syracuse, New York, 13224, US.