Refund policy
We offer a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. Returns that do not meet these conditions may be rejected or subject to a restocking fee.
Non-returnable items
The following types of items cannot be returned due to health, safety, or product integrity reasons:
- Adhesives, sealers, and similar chemical consumables – once the original seal is broken or the product has been opened, these items cannot be returned for safety and hygiene reasons.
- Custom or special-order hardware items – including any item that has been modified, cut, or customized to your specifications.
- Installed door hardware and locks – items that have been mounted, fitted, or used in any way are not eligible for return.
- Consumable laboratory and industrial supplies – such as reagents, filters, or disposable components that cannot be resealed.
If you believe your item falls into an exception, please contact us before returning it.
Return process
- Contact our customer service team at info@hormehardware.shop to request a Return Merchandise Authorization (RMA) number. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Pack the item securely in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the package.
- Ship the package to our return address: 229 Scott Ave, Syracuse, New York, 13224, US. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return shipping costs
You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If we delivered a wrong or defective item, we will arrange a prepaid return label and refund the return shipping cost after inspection.
Refund timing and method
Once we receive and inspect your return, we will process the refund within 1-2 business days. Refunds are issued to the original payment method. Please note that your financial institution may take additional time to post the refund to your account.
Special conditions for damaged, defective, or wrong items
If you received a damaged, defective, or incorrect item, please contact us immediately at info@hormehardware.shop. We will arrange a replacement or refund and cover the return shipping costs after verifying the issue.
If you have any questions about our return policy, please contact us at info@hormehardware.shop or write to us at 229 Scott Ave, Syracuse, New York, 13224, US.